What Is Harley Davidson Return Policy?

Harley Davidson is a renowned motorcycle manufacturer that has been around for over a century. Its return policy reflects the same level of commitment to quality and customer satisfaction as its bikes. This article will provide an overview of Harley Davidson’s return policy, including details on how to initiate and process a return, what items are eligible for return, and other important information. It is important for customers to understand the nuances of Harley Davidson’s return policy in order to make informed decisions about their purchases.

person driving orange motorcycle Harley Davidson Return Policy

The Harley Davidson return policy was designed with both costumers and the company in mind by allowing customers to make returns within 30 days from the purchase date if certain criteria are met. All items must be unused, in original packaging and accompanied by proof of purchase such as an invoice or receipt. Customers can also initiate returns online using their account information or by calling customer service directly.

In addition to being able to initiate a return, Harley Davidson also provides options for store credit or exchanges depending on the item purchased and any applicable promotional offers at the time of purchase. Regardless of what type of refund is requested, it is important that customers follow all instructions given by their local dealer or online support team when processing any type of return with Harley Davidson.

Overview Of Return Policies

Harley Davidson, the iconic motor company, has a return policy that strives to satisfy customers and ensure their satisfaction. The return policy is designed to provide an overview of the rules and guidelines for returns. Customers who purchase from Harley Davidson may return their items within 30 days in order to receive a full refund or store credit. Items must be returned in their original condition with all components included for the return to be accepted.

In addition, certain items such as custom frames, tires, and windscreens are not eligible for returns. All sales of these products are final and no refunds or exchanges will be issued. Customers who purchased online may initiate a return by contacting Harley Davidson’s customer service team. They can assist in processing returns and providing further guidance on any applicable fees or taxes associated with the return. In sum, Harley Davidson provides customers with comprehensive information regarding its return policies so they can make informed decisions when purchasing products from them.

Qualifying Conditions

Harley Davidson offers customers the ability to return eligible items in accordance with certain conditions. Items must be returned within a reasonable amount of time and meet specific exchange criteria. Items must be returned in their original condition, including all original packaging and tags. If the item is not covered by a warranty, it will be subject to Harley Davidson’s inspection before an exchange is approved. The customer may also need to provide proof of purchase when returning an item.

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Harley Davidson may require additional information or documentation in order to process returns or exchanges depending on the product type and corresponding conditions. Customers should check with the retailer where they purchased the item for additional information on return policies and exchange criteria if applicable. Customers should also familiarize themselves with any applicable warranty coverage prior to making a purchase from Harley Davidson.

Eligible Items

Harley Davidson accepts returns and exchanges of most merchandise purchased in store or online. Eligible items include all returnable, refundable, and exchangeable merchandise that is returned within the stated return period. Merchandise must be in its original condition with packaging intact to be eligible for a full refund or exchange. Any merchandise that has been worn, used, altered or damaged will not be accepted for a refund or exchange. When returning merchandise for a refund, customers should include the original receipt and any included accessories to ensure full credit is given. Customers may also opt to receive an account credit towards future purchases if they do not have the original receipt. All refunds will be issued as per the original payment method used at the time of purchase. Harley Davidson reserves the right to deny any refunds or exchanges which do not meet these criteria and/or are not made within the specified timeframe.

Harley Davidson encourages customers to inspect their purchases upon delivery to ensure satisfaction with their order before using it. If customers have any questions about the return policy, they can contact customer service for further assistance.

Timeframes For Returns

Harley Davidson offers a 30-day return window for new merchandise and a 14-day return window for used merchandise. The customer must adhere to the return period in order to receive a full refund or exchange. Items returned after the allotted time frames are subject to restocking fees, up to 25% of the purchase price. Returns will not be accepted if they have been used, damaged, altered or washed. Refunds will be issued within 7 days of Harley Davidson receiving the item(s). Exchanges can be made within 14 days of receipt of returned items. Customers should allow up to 5 business days for their exchange duration to complete due to processing times. When returning an item, customers must include their original invoice in the package and clearly mark “Return” on the outside label. All returns must be shipped back with a delivery confirmation number as proof of shipping date.

How To Make A Return

The return process for Harley Davidson is quite simple. The first step in making a return is to contact customer service via email or phone. They will provide instructions on how to proceed, as well as the necessary forms and documents needed for the return procedure. Customers should ensure that all items are returned in their original condition and include any original packaging or tags.

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Once the item has been received by Harley Davidson, they will review it and process the refund or exchange within 10 business days of receipt. Customers should keep track of their return package until a confirmation email is sent regarding its acceptance. Any items not returned in their original condition may be subject to a restocking fee. It is important to note that all shipping costs associated with returning an item are non-refundable.

Harley Davidson takes great pride in providing quality products and services to its customers and hopes that each purchase meets expectations. However, if an item does not meet expectations, customers can follow the steps outlined above in order to initiate a return and receive refunds or exchanges accordingly.

Refunds And Exchanges

The Harley Davidson return policy promises that customers can receive refunds and exchanges with no hassle. It is almost too good to be true, yet it is indeed. When you purchase goods or services from Harley Davidson, you have the right to expect a pleasurable experience with your money’s worth in return.

Here are 3 ways to get your money back:
-Returns: Customers can return their goods within 30 days of purchase for a full refund.
-Exchanges: Goods can be exchanged within 10 days of purchase for another item of equal value.
-Refunds: Refunds are available at any time and are credited back to the original form of payment used for the purchase.

With this policy, Harley Davidson gives its customers options when it comes to receiving their money back for unsatisfactory purchases. Whether it’s through returns, exchanges, or refunds – Harley Davidson makes sure that its customers are taken care of in the best possible way.

Damaged Or Defective Goods

Damaged or defective goods must be returned to be eligible for a refund, exchange, or store credit. This policy applies to all Harley Davidson products purchased from authorized Harley Davidson dealers.

The following table provides an overview of return policies for damaged and defective goods:

Type of GoodsReturn Policy
Damaged GoodsCustomers may return damaged goods to any authorized Harley Davidson dealer within 30 days of purchase. A full refund, exchange or store credit will be issued upon receipt.
Defective GoodsIf the product is found to be defective within the warranty period, customers can claim a warranty repair or replacement by returning the product to an authorized Harley Davidson dealer. Customers must present proof of purchase in order to claim the warranty.

It is important that customers retain their original purchase receipt as proof of purchase in order to make any claims under this policy. All returns should be accompanied by an authorization form from the original place of purchase which can be obtained from any authorized dealership. Returns without this form will not be accepted. Customers should also package and protect their products properly when shipping them back to avoid any further damage or loss in transit.

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Online Purchases

“The bitter truth is that all that glitters is not gold.” A similar sentiment also applies to online purchases. To ensure customer satisfaction, Harley Davidson has a set of procedures and guidelines for returning products purchased online. All returns must be requested within 30 days from the purchase date. Customers must pay for their own shipping and handling fees when returning items; however, Harley Davidson will send return shipping labels upon request. Upon receipt of the returned item, customers will receive a store credit or full refund based on their original method of payment. If an item was purchased with a gift card or store credit, this amount will be credited back to the original account used to purchase the item.

Store Purchases

Customers are able to return merchandise purchased from a Harley Davidson store for an exchange or refund within thirty days of purchase. In order to return a product, the customer must present their original receipt and the item must be in its original packaging and unused condition. The store policy does not apply to any special orders, custom products, or sale items. Refunds will be issued in the same form of payment as used for the original transaction. If exchanging an item, store credit will be applied to allow customers to select another item of equal or lesser value. Customers are responsible for all shipping costs associated with returns and exchanges.

When returning items to a Harley Davidson store, customers should contact their nearest location prior to visiting. This ensures that staff are aware of the situation and can provide assistance when needed. All returns should include a valid photo ID as well as the item being returned in its original packaging and with proof of purchase.

Warranty Coverage

Harley Davidson offers a product warranty to customers. The warranty covers the repair and replacement of a defective part or product due to a manufacturing defect. The warranty terms are outlined in the user manual and on the Harley Davidson website. Customers must register their purchase of items with Harley Davidson in order to have access to this product warranty.

In addition, Harley Davidson also offers an extended warranty for certain products. This type of coverage extends beyond the manufacturer’s standard warranty period, typically providing coverage for up to five years from the date of purchase. Customers should check their individual product warranties for details about what is covered by this extended warranty option.


The Harley Davidson return policy offers peace of mind to customers that their purchases are secure and protected. Qualifying conditions for returns, eligible items, timeframes for returns, and how to make a return are all clearly outlined in the policy. Returns can also be made for damaged or defective goods. The policy applies to both online purchases and store purchases, and a warranty is included with select items.

Harley Davidson stands behind its products with one of the most generous return policies in the industry. Customers can be sure that they can get their money back if they are not completely satisfied with their purchase. This guarantee is like a beacon of light shining upon customers who need assurance that their investments will be safeguarded by the company’s commitment to quality products and services.

Ultimately, Harley Davidson’s return policy is an incredible asset to customers who wish to buy with confidence knowing they have options if something isn’t quite right. It is a remarkable offering that could only come from a company as trusted as Harley Davidson; they truly provide an unparalleled level of service that is second-to-none!

By Jacob - The Rider

Hi, my name is Jacob. I'm the founder of Backyard Rider Mag - a blog about motorcycles. I've studied engineering in college but decided to make blogging my career because it really aligned with what I wanted to do creatively - talk about bikes! I've been riding for 16 years now- everything from sportbikes to cruisers, dirtbikes or even dual sports. And after all these years on the road, there are still new bikes that excite me just as much as when I first started riding.

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